Frequently Asked Questions

The right size depends on your room dimensions, insulation, windows and climate. As a rough guide, you need 125-150 watts per square metre. Use our free AC Size Calculator for a personalised recommendation.

Daikin, Mitsubishi Electric and Fujitsu consistently rank as Australia's top brands for reliability and efficiency. Samsung and Panasonic offer great value in the mid-range. The best brand for you depends on your budget, room size and features needed.

A reverse cycle air conditioner provides both cooling and heating from a single unit. It reverses the refrigeration cycle to extract heat from outdoor air and pump it inside during winter. This makes it one of the most energy-efficient heating options available.

Split systems are best for cooling 1-2 rooms and cost $1,500 to $3,500 installed. Ducted systems are best for whole-home comfort and cost $5,000 to $15,000 installed. If you need 3+ rooms, consider multi-split or ducted depending on your budget.

An inverter air conditioner adjusts compressor speed to match the cooling demand, rather than cycling on and off. This uses up to 30% less energy than non-inverter models and provides more consistent temperature control.

A standard split system back-to-back install starts from around $600. Ducted systems range from $5,000 to $15,000 depending on home size. We provide free, fixed-price quotes with no hidden fees.

Most residential installations do not need council approval. Some councils have noise regulations for outdoor units, especially in apartments. Your installer will advise on local requirements.

A split system takes 3-5 hours. A ducted system takes 2-5 days. Multi-split systems take 1-2 days. Your installer confirms the timeline during the quoting process.

We service all major Australian cities including Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra, plus many surrounding suburbs. Check our Locations page to find your area.

A modern inverter split system costs roughly $0.30 to $0.80 per hour to run depending on the size and your electricity rate. Use our free Running Cost Estimator for a personalised calculation based on your usage.

Set the temperature to 24-25 degrees in summer and 18-20 degrees in winter. Clean filters regularly. Close doors and windows. Use zone control to only cool occupied rooms. Service your unit annually.

We recommend professional servicing at least once a year, ideally before summer. Clean the filters yourself every 2-4 weeks during heavy use.

Open the front panel of your indoor unit, slide out the filters, vacuum or rinse under lukewarm water, let them dry completely, then slide them back in. Do this every 2-4 weeks during regular use.

We offer free delivery on selected products to major metro areas including Sydney, Melbourne and Adelaide. Flat rate delivery is available for all other areas. Check the product page for delivery options.

Most in-stock products are dispatched within 1-2 business days. Delivery takes 3-7 business days depending on your location. Express shipping is available at checkout.

All products come with the full manufacturer warranty, which is typically 5 years for the complete unit and up to 7 years for the compressor. Installation workmanship warranties vary by installer.

We accept returns within 30 days of purchase for unused, unopened products in original packaging. Change-of-mind returns may incur a restocking fee. Faulty products are covered under the manufacturer warranty.